Privacy Policy
YOUR PRIVACY IS IMPORTANT
Your privacy is important to us and Nocturnal Events Pty
Ltd (Nocturnal Events) is dedicated to protecting your personal
information across all areas of its business. Personal information is
information or an opinion about you.
This Privacy Policy
explains Nocturnal Events’ personal information handling practices
across the organisation including information about how we collect, use,
disclose and store your personal information.
It also contains
information about how you can access the personal information Nocturnal
Events holds about you, how you can ask Nocturnal Events to correct your
personal information and how you can make a complaint if you have
concerns about how Nocturnal Events has managed your personal
information.
You can find more information by contacting
Nocturnal Events (please refer to the “How to Contact Nocturnal Events”
section of this policy).
COLLECTION OF PERSONAL INFORMATION
Nocturnal Events collects your personal information so that
we can perform our functions or activities and offer our services to
you. Nocturnal Events’ functions, activities and services are many and
varied and include booking services for female cocktail,
lingerie/skimpy, topless and nude waitressing services, male topless and
nude waitering services, female and male strippers and show
entertainment, card game dealing services, boat charter packages,
equipment hire, retail, marketing, competitions, financial transactions,
complaint handling, surveillance, recruitment and security.
Personal
information includes things such as your name, your likeness and/or
image, date of birth, phone number(s), postal address and email address.
The type of personal information we collect from you depends on your
interaction with us.
Depending on the transaction, if Nocturnal
Events does not collect your personal information, we may not be able to
provide you an offer or service.
Collection from you
It
is Nocturnal Events’ usual practice to collect your personal
information directly from you. For example, you provide us your personal
information when you complete a booking with Nocturnal Events, enter a
competition, write to us, join a mailing list or make a purchase
directly.
Collection from public sources or third parties
Where
relevant, Nocturnal Events will collect personal information about you
from a publicly available source (such as other websites) or from third
parties, for example:
• Boat charters or venues listed as the ‘venue address’ for a booking, and
• Nocturnal Events’ related entities.
Collecting sensitive personal information
Sensitive
personal information is information or an opinion about an individual’s
racial or ethnic origin, political opinions or memberships, religious
beliefs or affiliations, philosophical beliefs, sexual preferences,
criminal record, health information, genetic information or membership
of a trade union.
Nocturnal’s general approach is not to collect,
use or disclose sensitive information. However in limited circumstances,
Nocturnal Events will collect sensitive information where it is
necessary for one of Nocturnal’s functions or activities and you have
consented to the collection of that information. For example,
Nocturnal’s performers may collect health information from you before
performing a show at your event.
Collecting information required by law
Nocturnal
Events also collects your personal information where we are required or
authorised to do so by an Australian law or court or tribunal order.
USING AND DISCLOSING YOUR PERSONAL INFORMATION
Nocturnal Events operates a range of businesses that handle
personal information. We use and disclose your personal information
that we collect (and share it with related entities) for a number of
different purposes, including:
• to identify and contact you and manage our relationship with you;
• to tell you about things at Nocturnal Events that you may be interested in;
• to manage and administer our services to you;
• to conduct and improve our businesses and improve the customer experience;
• to maintain security and safety of our performers;
• to prevent or investigate any actual or suspected misconduct, fraud or unlawful activity;
• in relation to your credit worthiness, including to obtain a credit report about you;
• to consider any concerns or complaints you may raise against Nocturnal;
• to comply with our legal obligations as required by relevant laws, regulations and codes of practice.
Disclosing your personal information
We
understand how important it is to keep your personal information
private. We will use and disclose your personal information for the
purposes we collected it as well as purposes that are related, where you
would reasonably expect us to. We will also disclose your personal
information when:
• you agree to the disclosure; or
• the disclosure is required or authorised by law.
To the extent permitted by law, we may also disclose information about you to:
• Nocturnal’s related companies;
•
third parties who provide services to Nocturnal Eventsfrom time to time
such as mail-house Entertainers, customer research agencies, debt
collectors, advertising agencies and our advisers;
• government agencies as part of our statutory obligations; and
• other agency operators and bookers.
Disclosing your personal information overseas
For
international customers, Nocturnal Events may share your personal
information with overseas recipients located in countries where
Nocturnal Events or an associated entity, has staff or a business,
including without limitation, the United Kingdom, America and Indonesia.
Marketing
Where applicable Nocturnal Events
will use your personal information to contact you via mail, SMS, email,
telephone or online to tell you about news, special offers, products
and services that you might be interested in. We do this where you have
consented to receiving such information or it is related to the purpose
for which we collected your personal information. You can contact us to
update your marketing preferences at any time.
Booking Services
Nocturnal
Events collect your personal information in order to secure your
booking with Nocturnal’s entertainers and for marketing purposes. If you
do not provide this information you cannot make a booking with
Nocturnal. Nocturnal Events will disclose your credit or debit card
details to Instabill and/or PayID details to NAB in order to process any
charges. Your personal information may be disclosed to associated
entities.
Surveillance
Nocturnal’s boat
charters may be subject to CCTV and audio surveillance to maintain
security and safety on our charters at all times. Details of suspected
or actual illegal or improper conduct may be shared with law enforcement
bodies, adult entertainment industry workers and other booking agents.
SECURITY OF PERSONAL INFORMATION
Nocturnal Events takes steps to protect the personal
information it holds against loss, interference, unauthorised access,
use, modification or disclosure and against other misuse.
Your
personal information held on cloud storage systems operated by The
League Agency. Our employees and service Entertainers are required to
maintain the confidentiality of any personal information held by
Nocturnal.
Our security safeguards include:
• staff training on their obligations with regard to your information;
•
ensuring appropriate data handling and security arrangements are in
place when we disclose information overseas or use third parties to
handle or store data;
• system security such as encryption, firewalls and intrusion detection systems and surveillance;
• destroying personal information when no longer required.
ACCESS AND CORRECTION OF YOUR PERSONAL INFORMATION
Subject to some exemptions, you may ask Nocturnal Events to
provide you access to the personal information that we hold about you.
To do so, please contact Nocturnal Events with photo identification and
complete Nocturnal Events’ request for personal information form.
Once
Nocturnal Events has collected your personal information it will
provide you a copy of it via electronic means (email, text or mail) at
Nocturnal Events subject to verifying your identity.
A copy of
your information will generally be made available to you within 30 days
unless we are not required to give you access to your personal
information pursuant to an exception in the Privacy Act.
Where applicable, we will inform you in advance of any fees for Nocturnal Events to find the information you have requested.
If
you find that your personal information is inaccurate or out-of-date,
please let us know. For further information about how to request access
or changes to the information Nocturnal Events holds about you or to
update your marketing preferences or unsubscribe please contact us
(please refer to the “How to Contact Nocturnal Events” section of this
policy).
WEBSITES, DEVICES AND COOKIES
Where applicable, Nocturnal Events will also collect the following information from you:
• the fully qualified domain name from which you accessed our websites, or alternatively, your IP address;
• the web browser that you are using and the pages you accessed;
• device ID number (MAC address);
• the date and time you accessed each page on our websites;
•
publicly accessible social media posts and any personal information you
allow us to collect by linking your account on our website with a
third-party social-networking site including but not limited to
Facebook, Instagram, or Google+; and
• cookies which track your visits to the our web sites (see below).
Where
applicable, we are collecting this information (and may use or hold
this information) to provide, improve and develop our services to you
and the customer experience.
Nocturnal Events may use this
anonymised data to inform our promotional and marketing strategies, as
well as for research and profiling purposes including customer
demographics, interests and behaviours based on personal information and
other information provided to us. This research may be compiled and
analysed on an aggregate basis, and we may share this aggregate data
with our affiliates, agents and business partners. This aggregate
information does not identify you personally. We may also disclose
aggregated information in order to describe our services to current and
prospective business partners, and to other third parties for other
lawful purposes.
Nocturnal Events may connect information you
provide to us for one purpose with other information for use for one or
more of the above purposes. That information may be linked with personal
information we hold about you as set out in this policy, and will be
treated in the same manner as the personal information to which it has
been linked.
Cookies
Nocturnal Events also
uses cookies which are a piece of information that allows the server to
identify and interact more effectively with your device whenever it
communicates with nocturnalevents.com.au. Nocturnal Events uses cookies
to identify you between multiple visits, to better understand how
nocturnalevents.com.au is used, and to provide you information which may
be of interest to you based on your previous visits to
nocturnalevents.com.au and to provide targeted advertising to you
(including through ad-servers and other third party advertisers) when
you visit nocturnalevents.com.au and certain other websites where
advertising is found from time to time. We may provide the information
we gather from cookies to third parties for these purposes and for other
purposes connected with nocturnalevents.com.au. If cookie information
is linked with personal information we hold about you as set out above,
this cookie information becomes personal information and will be treated
in the same manner as the personal information to which it has been
linked.
Most web browsers are set to accept cookies, however, if you
do not wish to receive any cookies, you may set your browser to refuse
them. In some instances this will mean that you will not be able to take
full advantage of parts of the website that provides you with improved
service.
MAKING A PRIVACY COMPLAINT
Nocturnal Events takes its obligations pursuant to the
Privacy Act (the Act) seriously. Individuals may complain about a breach
of the Act by Nocturnal Events by submitting their complaint in writing
to Nocturnal Events’ Privacy Manager (using the address in the “How to
Contact Nocturnal Events” section of this policy).
Any complaint
should set out in as much detail as possible, all the relevant
particulars relating to the complaint, including why the individual says
that Nocturnal Events has breached the Act.
Upon receiving a
written complaint, Nocturnal Events will acknowledge receipt of the
complaint in writing within 7 days. Nocturnal Events will investigate
the matters described in the complaint and then provide a substantive
written response within 28 days from the date the written complaint was
received by Nocturnal.
HOW TO CONTACT NOCTURNAL EVENTSEVENTS
Individuals can obtain further information in relation to this privacy policy, or provide any comments, by contacting:
Telephone: +61 40 3836879
Post
Privacy Manager
Nocturnal Events
PO BOX 132
Greenwood WA 6924
Perth, Australia
Email: admin@nocturnalevents.com.au